Return & Shipping Policy

At Area Rug Co., we stand by the quality of the products we offer to our clients and consumers. We ensure there is no compromise made when it comes to the material and construction of our products. For online orders you may open the package and check that the colors and texture work well for your space. If you have any concerns, please contact us and we will work with you to correct the issue.

For in person orders, we will gladly accept returns of merchandise in its original unused condition and original receipt within TWO DAYS of the original purchase/delivery date. Delivery fees are non-refundable. 

Exchanges of merchandise can be made in its original unused condition and original receipt within ONE WEEK of the original purchase date.

CUSTOMIZED RUGS
All rugs being altered from it's original size are final sale.

If our product does not meet your expectation, you must contact us within 7 days of your delivery or pickup to be eligible for a full refund/exchange. Refund will be made in the original form of payment through our online store. The item must be returned to Area Rug Co. within 30 days of delivery or pickup. To receive full refund, the rug has to be returned in unused condition; stain-free, odor-free and not exposed to any pets.

If conditions stated are not met, the refund will not be processed. A restocking fee of 25% of the purchase price will be applied for any items not requested to be returned within 7 days.

Delivery fees are non-refundable. Buyer is responsible for shipping/delivery charges on all returns.

Alternatively, you may return your item(s) to Area Rug Co. located at 202 E. Maple Rd. Birmingham, MI. Proof of purchase is required to issue an appropriate exchange, credit or refund in store. If the return is a result of our error (you received an incorrect or defective item, etc.) we will pay the return shipping costs. For any questions or concerns regarding returns please email info@arearugco.com 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If the price of your order changes within 30 days of your original order date, we would be happy to make the price adjustment for you. Please email us at info@arearugco.com with your order number and we will process the refund of the difference to the original form of payment.